How to Request a Return

To start a return request, please email [email protected] with your order number and the item or items you would like to return.

Please include whether you are requesting store credit, a replacement, or a refund. If your return is approved, we will email you return instructions.

Return Eligibility

Because our products are consumable and can be affected by shipping, storage, opening, handling, and packaging, we cannot automatically accept every return. Items must generally be unopened, unused, and in resellable condition.

Products that have been opened, used, improperly stored, or returned without proper protective packaging may not qualify for a refund or store credit. Some items may also be ineligible if they cannot be safely resold once they leave our facility.

We do our best to be reasonable and fair. In most situations, if there is a clear issue with an order, a damaged item, a shipping mistake, or a product concern that we can verify, we will work with you toward an appropriate replacement, store credit, or refund.

Case-by-Case Review

Return and replacement requests are reviewed individually. We reserve the right to deny requests that appear inaccurate, abusive, fraudulent, excessive, or unreasonable.

This does not mean we are looking for reasons to deny customers. It simply means we have to protect the integrity of consumable products, our shipping process, and our ability to keep prices fair for everyone.

Product Expectations

Hemp and CBD products can vary naturally from batch to batch. Differences in taste, smell, texture, color, or subjective effect do not automatically indicate a defective product.

Full-spectrum products in particular may have natural variation because each hemp batch can have a slightly different profile. We verify cannabinoid content through lab testing and can provide certificates of analysis when available.

A misunderstanding of what hemp, CBD, THCA, or related products are does not automatically create an exception to this return policy. Customers are responsible for understanding what they are purchasing before placing an order.

CBD Oil Note

If you purchase CBD oil, please shake the bottle well before each use. Carrier oils can naturally separate, especially at warmer room temperatures. If the bottle is not shaken, the oil near the bottom may taste stronger, thicker, or more bitter.

Orders Over $300

Orders of $300 or more may be treated as larger-volume or wholesale-level purchases. These orders should be placed by customers who are already familiar with the products they are buying.

We still stand behind our delivery and order accuracy. If an item is lost, sent incorrectly, damaged in transit, or has a clear and verifiable quality issue, we will review the situation and work toward an appropriate resolution.

Subjective preferences, such as taste expectations or desired effects, do not automatically qualify larger orders for return.

Return Shipping

Return shipping is the customer’s responsibility unless we sent the wrong item or made an error with your order.

If a return is approved, products must be packed carefully. Some items may need to be sealed or protected properly during return shipping. We may deny a return if the item is damaged, opened, leaking, or no longer in acceptable condition when it arrives.

Store Credit, Replacements, and Refunds

Store credit or replacements may be offered when appropriate. Store credit is generally issued after we receive and inspect the returned item.

Refunds may be approved depending on the situation. Original shipping charges are non-refundable unless the issue was caused by an error on our part.

A restocking fee may apply in some cases, especially for orders that shipped free or returns that create additional handling costs.

Our Goal

Our goal is to treat customers fairly while also protecting product safety, shipping integrity, and the small-business realities of handling consumable goods. If something is truly wrong with your order, contact us and we will do our best to make it right.